Our company offers a 14-day return policy from the date of receipt of your item. To qualify for a return, the product must be in its original condition, including all tags and packaging, and must not have been worn or used. A proof of purchase or receipt is also required.
To initiate the return process, please contact us at firstname.lastname@example.org. Our customer service team will provide you with an RMA# (Return Merchandise Authorization number), which is mandatory for all returns. We request that you select a shipping method with tracking capabilities and provide us with the tracking information to expedite the process. Please include a return slip with your name, company name, order ID, and RMA# when returning the product.
Please note that any returns received without an RMA# will not be processed. Once you receive an RMA#The return must reach us within 7 business days. Returns must include all original accessories, packaging, warranty cards (if applicable), and undamaged items.
Certain products are non-returnable, including custom products, unique bulk quantity orders, order only for you orders, special orders, personalized items, and personal care goods (including beauty products). If you have any questions or concerns regarding your specific item, please contact us.
Please be advised that we are unable to accept returns on sale items or gift cards.
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In the event that you encounter any damages or issues with your order, we kindly request that you inspect the item carefully upon receipt and promptly inform us. If the item is found to be defective, damaged, or incorrect, please notify us immediately. We will assess the issue and take appropriate corrective measures.
Please provide details of any defects when communicating with our customer service team regarding defective items. We will reimburse the standard cost of return shipping services (USPS First Class, USPS Priority, UPS Ground, FedEx Ground) for defective items. However, we will not reimburse any expedited return shipping services. Once you have received an RMA#, please send the defective items back to us along with a return shipping receipt for appropriate reimbursement. Upon receiving the return, we will thoroughly inspect the item(s) for defects and process the return accordingly. If we find that no defect exists as claimed, a standard restocking fee of 25% will be charged by HLC Wholesales Inc.
For non-defective or full order returns, we only offer store credit or exchange. Please note that you will be responsible for the return shipping fee, and the initial shipping cost of non-defective or full order returns will also be deducted from your credit amount. All non-defective items are subject to a 25% restocking fee. This fee covers the time and effort involved in receiving, logging, managing, and/or replenishing the returned items in our inventory.
In the event of a non-deliverable order due to a refusal of delivery or marked as "Package Undeliverable," we will levy a charge equivalent to 30% of your order total. This charge is intended to compensate for the time and labor costs involved in preparing and shipping your order.
We value your satisfaction and strive to provide exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us.