You may contact us to process a return within 14 days of the date of purchase. All returns require an RMA# which will be provided by our customer service team. To help us expedite the process, please use a shipping method that utilizes tracking capabilities and contact us with the tracking information once obtained. Indicate your RMA# (Return Merchandise Authorization number) on your shipment and/or include a return slip with the following information:
All returns without an RMA# will not be processed. After you have been issued an RMA#, we must receive your return within 7 business days. Returns received after this period will not be processed. Your return must include all new, unused, undamaged items, original packaging, accessories and warranty cards if applicable.
Please specify the item defect when you speak to our customer service team. HLC will reimburse the cost of standard return shipping services (USPS First Class, USPS Priority, UPS Ground, FedEx Ground) on defective items. Any other expedited return shipping services will not be reimbursed. Simply ship your items back to us after you have received an RMA# and include a return shipping receipt so that we can reimburse you appropriately. Once we receive your defective return, we will inspect for defects and process your return accordingly. If a defect does not exist as per your claim, HLC will charge the standard restocking fee of 25%.
Non-Defective/Full Order Returns:
All full order and non-defective returns will be issued store credit or exchange only.
At HLC Wholesale Inc., we ship at no cost to our customers. To maintain this balance for our loyal customers, you will be responsible for the return shipping fee. In addition, all full order and non-defective returns will also absorb the initial cost to ship. These costs will be deducted from your credit amount.
All non-defective items are subject to a 25% restocking fee. Please understand that the restock fee is not a penalty. Instead, we must utilize a great deal of time to receive, log, manage and/or replenish returned items to our inventory.
“Package Undeliverable” or Refused delivery of a full order will be charged 30% of your order total to compensate for the time and labor cost of prep and ship.