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FAQS

1. I am having trouble placing my order. What do I do?

Having trouble completing your order online? We’re here to help!

1. Download and complete the Credit Card Authorization Form and email it to us along with a copy of your photo ID front and back.

2. In your email, include your Username and Password so that we can see the items in your cart.

3. We will validate all of your information, confirm with you and process your order. It’s that simple!

4. Feel free to contact us by phone for further assistance if needed. 212-889-2899

 

2. How do I track my package?

We’ve now made it even easier to track your package.

Our website now features a “Track My Order” prompt on the upper left hand corner of your screen. Simply log in to your account and click “Track My Order.” Your account information will automatically populate and the system will provide you with up-to-date tracking information about your order.

 

3. I would like to customize a product with my logo. What is the procedure?

We offer Mold and Laser printing customization for select products. If you would like to apply your logo to any of these items, private label requirements are as follows:

* Font and Color

We prefer that customers provide a solid color Label with Letters.

If not, the pattern must to be solid color.

* Minimum Order Quantity:

For Phone cases: 200 pc per color

For other phone accessories: 1000PCS per color or pattern

*Price: $0.25/pc. If the quantity is over 3000PCS, we will provide free service with simple private label.

*Special pricing applies depending on what options you choose. Please call to confirm.

 

4. I am having trouble logging in. How do I reset my password?

CLICK HERE to download to see FULL list of instructions

 

5. Credit Card Authorization Form

CLICK HERE to download our credit card authorization form